PMT 6 (Code: 20230207TMH)
The team of 4 tech experts has an average of 5 years of helpdesk engineering experience. Their expertise is suitable for small and medium-sized companies (SME). They are able to execute complicated projects and have a 100% completion score.
Recommended Team Structure
Team Members No. of Person(s) Senior Tech Director 1 Team Lead 1 Level 2 Engineer 1 Level 1 Engineer 1 Team Capabilities / Track Records
- Our team is managed by a certified ITIL Service Desk Director and consists a team of experienced helpdesk engineers who meets a 99% SLA criteria month to month.
- Our team is flexible and ready to face any time zone challenges to tailor specifically to your needs.
- Backed by more than 5 years of experience in MS 365 management, offers both platform and product support, navigating you through the transition and then managing, monitoring and reporting on the platform.
- Cloud experts have more than 5 years of Google Workspace experience and JIRA Service Desk.
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Our infrastructure support experts are available 24/7 and can be reached from any location around the world.
Team Expertise
Service Desk/Helpdesk Support
JIRA Service Desk, Zoho Helpdesk, Zendesk, Service Anywhere Administration & Technical Support Office 365 Google Application Support
Google Workspace, GSuite Security Maintenance
Any IT Platform - Office 365 Compliance Centre, McAfee, Symantec, Crowstrike AVG, Bitdefender, Windows Defender, Intune
Server and Network support Any IT Platform – Cisco, etc . Broadcom, HP, Netgear, TP Link, Ubiquiti, MicroTik Backup and Disaster recovery Veeam, MS Backup, etc.
Desktop Support Remote support via TeamViewer. Patch management using WSUS and Intune. Hardware Troubleshooting Teamviewer Datacenter service and support Infrastructure monitoring, Managed backups, Network Operations Management, Managed Network Provisioning, Network Disaster Recovery, Backup infrastructure monitoring and management, Nagios & NetFlow Traffic Analysis, Spinning up VMs and management. Live threat monitoring and action. Project Duration
- Average Turn-Around Time: 6-12 Months