Skills	Level
Business Development / Internationalisation	Advanced
Change Management	Advanced
Digital Transformation	Advanced
Product Management	Expert
Telecommunications	Advanced
Account Management	Advanced

 

• Save 25% cost in acquisition deal, 40% saving OPEX and standardised AR collection.
• Advise SME enterprises in proposing, pitching, negotiating, secure funding with investments.
• Focus on securing government grants for overseas expansion, at least $80,000 per project.
• Successful incentive programme for employees who pursue higher professional certifications.
• Pilot “vendor-client direct model” to reduce repair time by 30% & increase customer satisfaction.
• Lead the Users + IT change management with stakeholders to simplify multi-workflow issues like the ICT-Tablet Training platform, which brought foreground & background activities to a single dashboard.
• Achieved highest workforce productivity ratio: 3 times of annual staff wage in a start-up company.
• Eleven years in local charity board. Put in place governance, portable medical benefits, reserves policy, and remuneration benchmark assessment.
• Started intergenerational culture within the company, using a cross-functional mobile app which is easy to use for different generation demographics.
• Implement Customer Response Journey Map with a mobile app that improves communication across departments.

MA Digital Management August 2018 – August 2020 Hyper Island — Teesside University

Certifications:

• Workforce Skills Qualifications — Advanced Certificate in Training and Assessment
•  TÜV SÜD PSB (Management Consultant) — Business Strategy Innovation, Enhancing Quality & Standards (ISO/IIEC 20000)
• Microsoft Professional Certification—Microsoft Office
• National Productivity Board 1996 — Approved IT Programme Trainer